Return Policy

14-Day Returns

You have 14 days from the day you receive your item to request a return — no reason needed.

To be eligible for a return, your item must be in the same condition you received it: unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

How to start a return

Contact us at contact@wearmakale.com or by phone at +49 173 661 3917. Please don't send items back without contacting us first — items returned without a prior request will not be accepted.

Once your return is accepted, we'll send instructions on how and where to send your package. Returns should be sent to: Menzinger Strasse 27, 80638 München.

Return shipping costs are the customer's responsibility. 

Damages and issues

Please inspect your order as soon as it arrives and contact us right away if an item is defective, damaged, or incorrect, so we can make it right. 

Exceptions

Custom-made or personalized items, if offered, are not eligible for return.

Exchanges

The fastest way to get what you actually want is to return your original item, and once that's accepted, place a new order separately.

Refunds

Once we've received and inspected your return, we'll notify you whether it's approved. If approved, you'll be refunded automatically to your original payment method within 14 days of us receiving the returned goods.